L. Kanse, T. van der Schaaf

The prevention of errors and other failures has always been a central theme in safety and reliability management. However, additional benefits could be gained from focussing on what can be done after a failure has occurred, but before this leads to negative consequences. This contribution examines the factors that influence the processes people follow to recover from failures. Six human performance and reliability experts rated a list of recovery influencing factors with regard to main category, recovery process phase influenced, and (less successful) strength of influence. Based on agreement found between the raters we have attempted to structure the list. We found that a simple taxonomy does not do justice to the complex nature of the influencing factors. Therefore, our future efforts will concentrate on the development of a generic influence diagram. A field study is planned to provide insight in the differences in importance of each of the recovery influencing factors.

8th Conference on Cognitive Science, Neubiberg, 2001

Book Chapter

englisch

A5, 13 Seiten

DGLR-Bericht, 2001, 2001-04, CSAPC 01 - 8th Conference on Cognitive Science - Approaches to Process Control "The Cognitive Work Process: Automation and Interaction"; S.123-135; 2001; Deutsche Gesellschaft für Luft- und Raumfahrt - Lilienthal-Oberth e.V., Bonn

NA

failure, safety

Bestellbar

2001