M. Faye, N. Jahchan

The O.R.I.O.N platform is a digital tool/interface used to access Airbus Helicopters technical documentation for maintenance operations. In this human factors study, we sought to test some functionalities that could enhance user experience with the tool and facilitate access and interaction with the technical documentation provided. After conducting an expert ergonomic evaluation, as well as a users needs study, we integrated some of the results concerning interactivity and navigation in a software mockup inspired from the current O.R.I.O.N platform using FIGMA, an open source prototyping software. This mockup, which included the new proposed UX (User-eXperience) functionalities was tested using several objective measures such as number of clicks and reaction times, as well as subjective measures such as questionnaires and debriefs. The results showed a statistically significant improvement when technicians used the new mock-up versus the older version of the platform in performance (faster and more accurate), usability, satisfaction, and in some cases overall safety. The study allowed us to validate this Human Factors methodology use-case as part of Airbus Helicopters support and services continuous improvement, especially for accompanying IT development and having a validated, intuitive, and satisfactory interface design right the first time and thus economizing on overall costs. It also showed that small easily implementable changes could make a big difference for the end-user and for Airbus in general.

49th European Rotorcraft Forum 2023, Bückeburg, 2023

Conference Paper

englisch

21,0 x 29,7 cm, 6 Pages

DGLR-Bericht, 2023, 2023-01, 49th European Rotorcraft Forum 2023 - Proceedings; S.1-6; 2023; Deutsche Gesellschaft für Luft- und Raumfahrt - Lilienthal-Oberth e.V., Bonn

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2023